Question 1

How quickly can you start?

Accepted Answer

Most jobs are booked within the same week. Urgent end-of-tenancy cleans can often be turned around in 24–48 hours — give us a call and we'll do our best to fit you in anywhere in Auckland.

Question 2

Are you insured?

Accepted Answer

Yes. Signature Greens carries full public liability insurance, and we're happy to provide a copy of our certificate to property managers and commercial clients on request.

Question 3

How much does it cost?

Accepted Answer

Every property is different, so we provide free, no-obligation written quotes within 24 hours. See our Pricing page for Bronze, Silver, and Gold end-of-tenancy tiers and commercial cleaning rates.

Question 4

Do you handle one-off jobs or only recurring services?

Accepted Answer

Both. We service one-off jobs (end-of-tenancy cleans, overgrown lawn rescues, pest treatments) as well as weekly, fortnightly, monthly, and seasonal recurring schedules across Auckland.

Question 5

What happens if it rains on my booking day?

Accepted Answer

We'll text you the morning of the booking if weather affects the job and reschedule to the next available slot at no extra cost.

Question 6

Are pest treatments safe around kids and pets?

Accepted Answer

Our products are applied to the label. Before we start, we tell you the re-entry time for pets and children on each treatment (typically 1–4 hours until dry). If you have specific concerns — asthma, aquariums, pregnancy — let us know at booking and we'll adjust the products or method.

Question 7

What payment methods do you accept?

Accepted Answer

Bank transfer, credit card, and EFTPOS. Invoices are sent on completion with 7-day payment terms for residential and 14-day for commercial accounts.

Question 8

What is your re-clean promise?

Accepted Answer

If any item on the agreed cleaning checklist has been missed or isn't up to standard, tell us within 24 hours and we'll return to re-clean the affected areas at no extra charge. Full terms are on our Terms page.

Question 9

What is the difference between Bronze, Silver, and Gold end-of-tenancy cleaning?

Accepted Answer

Bronze covers the essentials — kitchen surfaces, bathrooms, floors, and dusting. Silver adds inside oven, range hood, cabinets, interior windows, and wall spots. Gold includes everything plus carpet steam cleaning, exterior windows, full wall spot cleaning, and garage sweep. All tiers include our 24-hour re-clean promise.

Question 10

Do you clean commercial properties and offices?

Accepted Answer

Yes. We clean offices, retail spaces, warehouses, and rental portfolios across Auckland. We offer recurring schedules, after-hours visits, and one-off bond cleans with one simple invoice for multiple sites.

Question 11

Can I add extras to an end-of-tenancy clean?

Accepted Answer

Yes. Choose from carpet steam cleaning, exterior window cleaning, fridge/freezer interior, range hood deep clean, garage tidy, balcony/deck wash, and more. We'll itemise every add-on in your quote.

Your questions, answered.

Frequently asked questions

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