Terms & Conditions

Quotes are free and are valid for 30 days from the date issued. Prices assume the property is in the condition described at the time of quoting. If we arrive and the property is materially different (extra size, unexpected damage, hazardous materials, blocked access), we'll pause, explain the impact, and either agree an adjusted price or reschedule at no charge.

You agree to provide safe, legal access to the property at the agreed time. If we can't access the property at the agreed time (locked gate, no key, animals not secured), a call-out fee may apply.

• More than 24 hours' notice: reschedule or cancel at no charge.
• Less than 24 hours' notice: a call-out fee of up to 50% of the booking may apply.
• No-show / no access on the day: the full booking may be charged.

Exterior work (lawn, house wash, roof, decks, exterior windows, pest exterior) can be affected by weather. We'll text on the morning of the booking if we need to reschedule and offer the next available slot at no extra charge.

If any item on the agreed cleaning checklist has been missed or is not to a reasonable standard, tell us within 24 hours and we'll return to re-clean the affected areas at no extra charge.

Not covered: pre-existing damage, staining that cannot be removed by standard cleaning products, items outside the agreed checklist, and work in areas the cleaner was not given access to.

End-of-tenancy cleans include a re-clean if the property manager flags items on the original checklist within 24 hours of the clean. The checklist agreed at booking sets the scope.

Treatments are applied to the label and to industry standards. We'll tell you before starting how long to keep pets and children away from treated areas (typically 1–4 hours until dry).

Service warranty: our general interior/exterior pest treatments carry a 3-month service warranty — if the same target pest returns within 3 months of treatment, we return and re-treat at no extra charge. Warranty does not cover: new infestations from neighbouring properties, pests not covered by the original treatment, and premises where recommended follow-up actions (sealing entry points, hygiene) were not carried out.

We warrant our workmanship for 7 days from completion of any lawn, garden, or exterior cleaning job. If our work is defective, tell us within 7 days and we'll return to correct it.

Invoices are issued on completion. Payment is due within 7 days for residential jobs and 14 days for commercial accounts unless otherwise agreed. Late payments may incur reasonable recovery costs.

Signature Greens holds public liability insurance — certificate of currency is available on request. Our liability is limited to re-performing the service or refunding the amount paid for the affected job, except where the Consumer Guarantees Act 1993 or other New Zealand law requires otherwise.

We may photograph completed work for our records and, occasionally, for marketing (before/after gallery, social media). Photos never identify occupants or show identifying details of the property (street number, licence plates). Let us know at booking if you'd prefer we don't use photos of your property.

These terms are governed by the laws of New Zealand.